The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) helping you make the right choice.
HIES has the backing of the peoples’ consumer champion, Nick Ross. It protects consumers against cowboy operators. The former BBC Crimewatch and Watchdog presenter is the ambassador of the Ombudsman Scheme, which provides comprehensive protection for homeowners installing renewable energy products, e.g. solar pv, solar thermal, wall and loft insulation products by its members.
Who is HIES?
HIES is 'the' most comprehensive consumer protection organisation for the UK renewable energy industry – a powerful organisation that is totally dedicated to ensuring consumer are protected and have peace of mind.
HIES helps you make the right choice in using reputable installers that trade ethically, use ethical sales practices, deliver quality workmanship and offer excellent value for money.
All registered installers provide protection of deposits, work in progress insurance and guarantees to protect you should the installer cease to trade.
And in the event of a dispute or complaint concerning one of our members, HIES is here to provide a legally binding and enforceable solution.
By choosing a HIES member you are less likely to run into problems at a later stage. But if you do, we’re here to help – and all our advice is free.
However, membership is optional. Customers should check to establish if your installer is on the HIES national Network of Accredited Installers before placing your order.
Peace of mind – before, during and after installation.
HIES is here to ensure the installer honours its promises and guarantees, and does a professional job from start to finish.
Making it easy for you to use a reputable installer
Each HIES accredited installer has been vetted to ensure they offer excellent customer service, value for money and quality workmanship.
Becoming a HIES accredited installer isn’t easy. Those that do get accepted must agree to an ongoing programme of assessment to ensure they continue to meet our exacting standards and deliver customer satisfaction.
Unlike Trade Associations, HIES is here to protect you.
All our advice and services are completely free of charge to consumers.
So if you want to be sure of choosing the right installer for the job, make sure you use a member of HIES.
HIES protects you at every stage of the process. When you place your order with a HIES member you will qualify for:
HIES is the ONLY scheme to give you this advanced level of protection and confidence.
The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) is here to protect you, before, during and after you buy, but only when you use a HIES Accredited Installer.